Owner Policies

Last updated March 2023

Use your van when you want to. Make good money renting it out when you aren’t using it. We’re happy to help get your camper van out of the driveway so that you can earn a little extra income. In return, we ask that you abide by the following Owner Policies. Please also be sure you have read and understand the Terms of Use of this website as they also apply.

Initial Mechanical Assessment

Before listing your van, GoCamp recommends that you get a mechanical assessment so that you can be assured your van is in good working order. For a thorough review, ask your mechanic for a “pre-purchase inspection.”

On-Going Maintenance

The mechanical assessment you may opt to do before listing is simply a measure of mechanical soundness at a specific point in time. You should also plan on having your vehicle inspected and/or serviced every 90 days. You should routinely check the health of your auxiliary battery and change or top off fluids like oil, coolant, etc. on a regular basis. You should also actively monitor your tires for air pressure and wear. Check your brakes, your electrical systems and your propane tanks if relevant. How often? Before each rental is not too frequent; every 90 days is recommended.

Listing

You provide GoCamp with information such as but not limited to your VIN, mileage, value, location, size, features, availability, pricing, and add-ons offered. Renters will be able to rely on the information in your listing when making a selection and when using your camper van. You agree that the information you provide is truthful and accurate, and that when things change you will alert GoCamp in a timely manner.

Double Exposure

GoCamp has partnered with one of the nation’s leading peer-to-peer RV sharing sites, Outdoorsy, so that when you list with GoCamp in our PRO program, you are also listing with Outdoorsy. Outdoorsy serves as a great secondary marketing channel. You will have two listings–one on GoCamp and one on Outdoorsy. Your reservation calendar will automatically synch on both sites and GoCamp will manage both. If you are already listing a vehicle on Outdoorsy, just let us know and we’ll develop a strategy specific to your situation.

Outfitting

All GoCamp camper vans are marketed as “road trip ready.” You agree to provide eating, cooking, camping and sleeping supplies for your renters. GoCamp will provide you a sample list of recommended items that should be included in your camper van. You do not need to provide brand new, top of the line gear. You should, however, aim to delight your renters with supplies that go well beyond the basics.

Safety Features

Your van must include the following safety features: a hide-a-key, seat belts for all passengers, fire extinguisher, first aid kit, pop-top safety locking struts as relevant, flares, jumper cables or battery box, spare tire and tools to change the tire, and smoke alarm and carbon monoxide alarm if a full camper.

Drivers Manual (aka Road Trip Ready Guide)

Your van must include a detailed driver’s manual that includes information on how to operate your van, GoCamp’s policies, what to do in case of a breakdown, etc. GoCamp provides a template manual that you can modify as necessary. All driver’s manuals must be approved and on file with GoCamp before any rentals take place.

Nightly Rates

In order to maximize your bookings, your nightly rate is set in collaboration with GoCamp and typically aligns with market rates. GoCamp modifies rates throughout the season as utilization rates fluctuate. Nightly rates vary by vehicle type. In the high season Eurovans and Vanagons are typically priced under $200/night, while newer Sprinters, particularly those that seat and sleep four, may be priced above $200. Check listings for a better sense of current market rates.

Fees

GoCamp PRO

• One to four vans: 20% commission on nightly rental rate only; 0% commission taken on cleaning fees, add-ons, and mileage. Credit card fees apply.
• Five+ vans: 15% commission on nightly rental rate only; 0% commission taken on cleaning fees, add-ons, and mileage. Credit card fees apply.

GoCamp LITE

• One to four vans: 20% commission on the total booking, including the nightly rental rate, cleaning fees and add-on charges, just like the other peer-to-peer RV rental sites. No commission on mileage charges. Credit card fees apply.
• Five+ vans: 15% commission on the total booking, including the nightly rental rate, cleaning fees and add-on charges, just like the other peer-to-peer RV rental sites. No commission on mileage charges. Credit card fees apply.

GoCamp FLEET

Special pricing and features are available for those managing fleets of 15 or more vehicles.

For more information about the options above, and the benefits of each, please see the List Your Van page on the GoCamp website or this comparison.

Customer Interaction

GoCamp serves as the primary point of contact with renters during the reservation and booking process. You are the primary point of contact for the renter throughout the rental period. You agree to meet and greet the renter in order to provide a thorough orientation to your van. In the event of a roadside issue, you are the primary point of contact for the renter and will work with the renter until the issue has been resolved.

Contracts and Paperwork

Renters will sign a standard rental contract, provided by GoCamp. You will execute a check in and check out procedure with your renters that includes a pre- and post-rental inspection. Upon return of the vehicle you are responsible for properly documenting mileage and minor damage, if any. You should keep records of all duly executed contracts.

Payment to You

Payments are processed following the return of the vehicle to you. Prior to payment, you must submit to GoCamp mileage totals and post-rental inspection results. Note that GoCamp may not be able to reimburse you for minor damage if paperwork isn’t executed properly, as noted above.

GoCamp Promotions

From time to time, GoCamp will run a site-wide discount to encourage bookings, generally in the range of 10-20% off the base rental rate. Additionally, GoCamp may also extend a discount to repeat renters, renters who sign up to receive text messages,  and/or those that rent for greater than ten days. In both cases the discount will reduce the base rental rate, and thus affect both your payout and GoCamp’s commission.

Fuel and Propane

You are responsible for making sure the fuel and propane tanks, if relevant, are full when the renter picks up the van.

Oil and Coolant

Your van must have extra oil and coolant so that renters can top off levels as needed during their rental.

Cleanliness

When your van is returned after a rental it should look and feel like someone went camping in it. But when renters first encounter your van, it should sparkle. You are responsible for ensuring that your van is clean, neat, and tidy for renters when they pick it up.

In the interest of renter safety, satisfaction, and comfort, GoCamp requires that all van owners meet a minimum standard of cleanliness. From a health and safety perspective, your van should be free of health hazards (e.g., mold, fumes, pests or vermin). With regard to cleanliness, vans should be free of trash, dirt, dust, or sand and all surfaces should be cleaned and sanitized as appropriate. Van owners are of course required to thoroughly clean their vans—including all bedding, linens, dishware and cookware within them—between each rental.

Renter Cancellations

All owners agree to abide by GoCamp’s cancellation policy for renters, which is as follows:

Standard cancellation policy: Renters can reschedule their trip with no penalty. Renters can cancel their reservation for a full refund, less a 5% service fee, up to 14 days prior to the rental. If renters cancel less than 14 days prior to the rental, they will receive a refund for 50% of the rental fee. Cancellations must be made in writing.

We are unable to offer refunds for shortened trips if for some reason (e.g. weather, change in schedule) renters return the vehicle early. If GoCamp cancels the reservation renters will receive a full refund.

Oops clause: Renters can reach out to us within 48 hours if they booked too quickly and we’ll cancel their reservation without penalty.

One-way trip cancellation policy: Renters can cancel reservations for a full refund, less a 5% service fee, up to 30 days prior to the rental. If renters cancel 15-29 days prior to the rental, they will forfeit 100% of the one-way fee and receive a full refund on the remaining reservation line items, less a 5% service fee. If renters cancel less than 14 days prior to the rental, they will forfeit 100% of the one-way fee and receive a refund for 50% of the remaining rental fees. Cancellations must be made in writing.

Owner Cancellations

Cancellations by van owners are and should continue to be extremely rare. When they do occur, they are typically for reasons well beyond an owner’s control.

Regardless, cancellations on confirmed reservations disrupt travel plans and undermine renter confidence in GoCamp’s services. For this reason, GoCamp may, in its sole discretion, impose fees under certain circumstances when a confirmed booking is canceled. Please keep your van’s calendar up to date so you can confidently accept reservations. If you need to cancel a reservation, let GoCamp know at your earliest possible convenience.

The fees listed below may apply.

• No fee for the first cancellation.
• $100 fee if the reservation is canceled more than 30 days before check in.
• $200 fee if the reservation is canceled 30 days or less before check in.

Fees may be waived if there are extenuating circumstances, such as the van being involved in an accident, other emergencies that render the vehicle unusable for renters, or serious personal illness that prevents the van owner from managing the van.

As an owner, you have the right to refuse a reservation if you feel unsafe or uncertain about handing over the keys to your van. If you feel you need to cancel a reservation for trust and safety reasons, please let GoCamp know as soon as possible. Note that consistent cancellations on your part may result in removal from the site.

In all cases where a GoCamp van owner cancels a reservation, we will make every effort to find a suitable replacement van for the renter.

Mechanical Failures

You agree to promptly address and pay for any mechanical failures that take place during the rental. If it is determined that the mechanical failure is the result of negligence on the part of the renter, the renter will be charged for all costs associated with the repair. If it is deemed a ‘no fault’ mechanical failure, something the renter is not responsible for, you will pay for any repair costs and reimburse the daily rental fee for every day the vehicle is unusable by the renter.

Minor Damage

The renter is responsible for any minor damage that might occur during the rental such as but not limited to dings to the windshield, minor dents and scratches, or flat tires.

Major Damage or Collisions

The renter is responsible for covering the costs of any major damage due to accidents, collisions, theft, or other non-mechanical issues that might arise. Major damage is typically covered by GoCamp’s insurance policy. All renters are required to purchase an insurance policy that includes comp and collision as well as liability coverage. GoCamp’s policy has a $2,500 deductible that is the renter’s responsibility.

Removal from GoCamp’s Site

GoCamp reserves the right to remove your listing from our site if we believe you have failed to abide by any of these terms. Other factors that may influence a decision to remove your listing include but are not limited to: repeat negative reviews, failure to keep us informed about your van’s availability, repeat or consistent cancellations on your part due to scheduling conflicts and/or mechanical failures, changes in GoCamp’s supply needs, and any other factor at GoCamp’s discretion.

Member of the Owner Community

You are joining other owners who are making their camper vans available on GoCamp. We’ll have much to learn from each other and we’ll be able to help each other out occasionally. You are expected to participate in occasional owner meetings such as an initial orientation and/or semi-regular feedback meetings. GoCamp will rely on you to share your experiences and help us improve the service over time.